1) General Principles

• a) Refunds are processed only in accordance with this Policy; exceptions are at IITE’s sole discretion.
• b) All approved refunds are issued to the original payment method. Cash refunds are not provided.
• c) Timelines stated below are working days (Mon–Fri) and exclude bank/PG partner delays.

2) Cooling‑Off (Before Course Start)

• a) For classroom or live‑online programs, a 7‑day cooling‑off window applies from the payment date or until the published start date, whichever is earlier.
• b) Within this window, you may cancel for a full refund minus non‑refundable payment gateway charges and any statutory taxes already remitted.

3) After Course Start / Access Granted

Refunds are not available once any of the following occur:

• a) You attend any class/live session; or
• b) You access or download any course material; or
• c) You use any assessment, lab, or proctored test; or
• d) Access window/credentials have been issued to you.

Hardship Consideration: Documented emergencies (medical/relocation, etc.) reported within 10 days of course start may be considered for partial relief (up to 30%) at IITE’s discretion.

4) Digital/Recorded/Micro‑Courses & Downloadables

Fees for purely digital/recorded/self‑paced courses, e‑books, question banks, or downloadable content are non‑refundable once access is granted.

5) Duplicate/Excess Payments & Failed Transactions

• a) Verified duplicate/excess charges are refunded in full (excluding non‑recoverable gateway fees) within 7–10 business days after verification.
• b) If a transaction is debited but not captured, please share the bank statement/UTR for reconciliation.

6) Cancellations by IITE

• a) If IITE cancels or reschedules due to low enrollment, faculty unavailability, force majeure, or technical issues, you may choose either:
• b) Full refund to the original payment method; or
• c) Free transfer to another batch/course of equal value.

7) Scholarship/Discounted Enrollments

Any refund is calculated on the actual amount paid after discounts/scholarships, not on the list price.

8) Corporate/Group Enrollments

Separate commercial terms may apply as per the executed agreement. In case of conflict, the agreement prevails over this Policy.

9) How to Request a Refund/Change

1. a) Email support@iite.co.in with your full name, registered email/phone, course name, payment receipt/order ID, reason, and supporting documents.
2. b) We may seek additional information to verify your identity and eligibility.
3. c) Approved refunds are typically initiated within 7 business days. Posting to your account depends on your bank or payment partner.

10) Taxes & Charges

• a) GST/statutory taxes remitted to authorities may be non‑refundable if reversal isn’t permitted by law.
• b) Gateway/processing charges are typically non‑refundable once a transaction is captured.

11) No‑Show & Attendance

Failure to attend scheduled sessions without an approved deferral is considered a no‑show and is not eligible for refunds.

12) Abuse & Misuse

IITE may refuse refunds and restrict access in cases of abuse, fraud, chargeback abuse, or violation of Terms/academic integrity.

13) Contact for Billing/Refunds

Email: support@iite.co.in
Phone: +91 777 004 1166
Hours: Mon–Fri, 10:00 AM – 5:00 PM IST
Postal: IITE (Accounts/Billing), Plot No 34, Niwara Co-Op Housing Society, Near Gorewada Square, Katol Bypass Ring Road, Gorewada, Nagpur, Maharashtra, PIN – 440013